Q: How do I open e-mail attachments with BeamReader?
A: Go to the e-mail that has a PDF attachment and select "Open Attachment" from the menu and then "Open with BeamReader". After the attachment downloads it will be opened with BeamReader. Please note that you will need to have BlackBerry OS 4.5 or higher to use this functionality. If your company is using the BlackBerry Enterprise Server (BES), it needs to be upgraded to version OS 4.1.5 or higher. You can view documents on your memory card / device internal memory with BeamReader starting with BlackBerry OS 4.2.
Q: Do I need a data plan to use BeamReader?
A: No. Data connection is only used during BeamReader registration. Alternatively, you can register BeamReader by going to http://www.beamreader.com/activate from your computer.
Q: How can I purchase BeamReader?
A: You can purchase BeamReader directly from the BeamReader application running on your device. You can also purchase BeamReader via your computer from https://www.slgmobile.com/buy_now.html
Q: What BlackBerry models are supported by BeamReader?
A: Any BlackBerry with OS 4.2+. Please also read the question on "How do I open e-mail attachments with BeamReader"
Q: I have BlackBerry OS 4.5 or higher installed on my device, but I still do not see "Download Attachment" menu option when opening an e-mail with an attachment. What do I do?
A: You may need to update the service books on your BlackBerry device. To update your service books, please go to your personal e-mail setup under the BlackBerry setup. You typically use this portal to link e-mail accounts with your BlackBerry. Once you log in, you will see an option to refresh service books.
If you are using the BlackBerry Enterprise Server (BES), please make sure that it is upgraded to version 4.1.5 or higher.
Q: If I purchase BeamReader in volume, will I receive a discount?
A: Yes. Volume discounts for enterprise purchases are available. Please visit https://www.slgmobile.com/buy_now.html for more information or e-mail us at firstname.lastname@example.org
Q: I am an existing BeamSuite customer. Will I receive a discount when BeamReader goes on sale?
A: Yes, you will receive a discount. More details on the discount will be provided at a later time.
Q: Do I need to have network connectivity to use BeamReader?
A: No. BeamReader is completely native to the device. Network connectivity is only needed for the initial BeamReader registration, but you can alternatively register BeamReader using your computer at: http://www.beamreader.com/activate
Q: I am getting a "Server Communication Error" during BeamReader registration. What do I do?
A: First, check to make sure that your network connectivity is adequate. You may also try the following:
From the home screen go to "Options" -> "Security Options" -> "Application Permissions" -> "BeamReader" -> "Edit Permissions" -> "Reset Firewall Prompts" -> "Save". If that does not work, please try the following steps:
- Go to "Options" from your BlackBerry home screen
- Go to "Advanced Options"
- Go to "TCP"
- In the APN field please enter your correct APN (you can find your correct APN here )
Please try registering BeamReader again and see if you are still having the connection problems. If you already have APN set, please try using BeamReader without APN altogether (just remove it) and see if that helps.
If the problem persists, please ask your BES administrator to try the resolutions for cause 1 and cause 2 as described here.
Q: How do I uninstall BeamReader?
A: To uninstall BeamReader please go from your home screen to "Options" -> "Advanced Options" -> "Applications". Then select BeamReader, click on your track wheel and select "Delete".
Q: Do I need to uninstall BeamSuite to use BeamReader?
A: No. You can use BeamSuite and BeamReader on the same device.
Q: Can I use my BeamSuite activation code to activate BeamReader?
A: No. BeamSuite and BeamReader are different products and are licensed separately.
Q: Is BeamReader a part of BeamSuite?
A: No, BeamReader and BeamSuite are different products.
Q: Can I transfer a BeamReader license from one device to another?
A: Yes. BeamReader license is tied to the BlackBerry device where you first activate it with a license
key. If you would like to use BeamReader on a different BlackBerry device using the same
license, you will need to initiate the license transfer process on your current BlackBerry.
Please use the "transfer license" option from the BeamReader menu.